Privacy Policy

Last updated: June 2026

GO City Lockers, operated by Disfrutar Living S.L., respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our website and services.

1. Company Information

Disfrutar Living S.L.
CIF: B26774844
Calle de Fra J. Rodríguez, 13 – 2 – 4
46017 Valencia, Spain

For privacy-related questions, please contact us at:

info@gocitylockers.com

2. Information We Collect

When you make a booking or contact us, we may collect:

Full name
Email address
Phone number
Booking details
Payment information
Customer support communications

We may also automatically collect:

IP address
Browser information
Device information
Website usage data
Cookie information

3. How We Use Your Information

We use your information to:

Process and manage bookings
Provide access to locker facilities
Send booking confirmations and service communications
Respond to customer inquiries
Improve our website and services
Prevent fraud and misuse
Comply with legal obligations

4. Payment Processing

Payments made through our website are securely processed by Stripe.

We may have access to booking and payment-related information necessary for customer support, administration and operational purposes. Full payment card details are not stored on our own servers.

For more information, please review Stripe's Privacy Policy:
https://stripe.com/privacy

5. Third-Party Service Providers

To operate our services, we may share relevant information with trusted service providers, including:

Stripe (payment processing)
Drop Point (locker management platform)
Website hosting providers (Square Space)
Technical and support service providers

These parties only process personal data as necessary to provide their services.

6. CCTV Surveillance

For the security of customers, luggage and facilities, GO City Lockers uses CCTV surveillance at its locker locations.

Camera footage may be accessed by authorized personnel and retained for a limited period where necessary for:

Security purposes
Prevention of theft or vandalism
Investigation of incidents
Compliance with legal obligations

Camera footage may be stored locally on secure SD card storage and/or through secure cloud storage services. Access to footage is restricted to authorized personnel only and is used solely for security, incident investigation and legal compliance purposes.

Footage is retained only for as long as necessary and is securely deleted when no longer required

7. Cookies

Our website may use cookies and similar technologies to:

Ensure website functionality
Improve user experience
Analyze website performance
Measure website traffic

You can manage cookie settings through your browser preferences.

8. Data Retention

We retain personal data only for as long as necessary to:

Provide our services
Fulfill legal and accounting obligations
Resolve disputes
Protect our legitimate business interests

When data is no longer required, it is securely deleted.

9. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent where applicable

To exercise your rights, please contact: